SLENZ Update, No 143, October 8, 2009


Teaching and Learning/eFest 2009 -2

MUVEing towards collaboration – the benefits and pitfalls of working as a collaborative teaching in a Multi-user Virtual Environment,” and “In-world, meets the real world – the trials and tribulations of bringing Second Life to an ITP,” presented by Merle Lemon, lead educator in foundation learning, and lecturer at Manukau Institute of Technology and Oriel Kelly, manager of MIT’s Learning Environment Support Technology Centre.

SL foundation learning students

“do better” than f2f learners

Real Life assessment finding
IMG_0836Merle Lemon is her SL alter ego on screen at Teaching and Learning/eFest 2009

Foundation Learning students who used the SLENZ pilot foundation learning programme in Second Life to hone their interview skills  did  better in real life assessment interviews than  those students  who had not been through Second Life, according to SLENZ lead educator and senior Manukau Institute of Technology lecturer Merle Lemon (SL: Briamelle Quintessa).

The  result came from  all foundation learning classes in interview techniques – both from those students who  used Second Life and those in face-to-face classes – being assessed in real life interviews by an assessor who did not know who had attended which classes.

Although Lemon is the first to admit the test was “not scientific” and that the results “might have  been confounded by individual class teacher ability” the results point to the benefits of  a properly- designed  virtual world  learning programme used by itself or as a valuable  adjunct to face-to-face learning.

The result, even if anecdotal in nature, was across the board with students four  the  four SL classes  doing better in the real life interview assessment  than those from six face-to-face-only classes.

Lemon reported the result as an aside to virtual world teaching workshops she conducted  at last week’s annual, national Teaching and Learning/eFest 2009  tertiary education conference  at UCOL in Palmerston North, New Zealand.

IMG_0838Introducing “MUVEing towards collaboration – the benefits and pitfalls of working as a collaborative teaching team in a Multiuser Virtual Environment”,  Lemon  paid tribute to the SLENZ team and  to the support she received from her foundation learning pilot members and fellow educators –  MIT’s Tania Hogan (SL: Tania Hogan) and  Maryanne Wright (SL:Nugget Mixemup); NorthTec’s  Martin Bryers (SL: Motini Manimbo), Vicki Pemberton (SL: Sky Zeitman) and  Clinton Ashill (SL: Clat Adder), as well as Oriel Kelly (pictured right),  manager of MIT’s Learning Environment Support Technology Centre and MIT’s IT support staff  “although they were somewhat reluctant at first.”
“We tried  to get the  educators into Second Life as quickly as possible after the project started,” Lemon said. ” We tried to keep everyone on the same page all the time and largely succeeded.

“But  we had to keep the lecturers motivated. They had to realise they were not going to be alone when they were going into SL.  For this we used mentors and we linked up for meetings together in SL and with other educators in SL. Volunteers from ISTE ( International Society for Technology in Education) and the University of Arizona helped out a lot in SL.”

Highest praise for ISTE, Jo Kay

On an international collaborative basis she paid tribute for outstanding help – I publish her list in the belief it may be a help to other educators –  to  Second Life’s MNC  (New Media Consortium), CCSL (Community Colleges of Second Life), Google Teacher Academy,Second Life Mentors, Second Life Education, and Second Ability Mentors (for the disabled).

She also found the  VWBPE (Virtual World Best Practices in Education  conference) run virtually in  February  this year as being invaluable both from a  learning and networking point of view and received help from  the Education Coffee House, Virtual Pioneers and Media Learning – Danish Visions, the Kiwi Educators group, and COM Educators in Second Life.

She reserved some of her highest praise for   The International Society for Technology in Education (ISTE) which she described as “the trusted source for professional development, knowledge generation, advocacy, and leadership for innovation” in in-world education and Australian Second Life educator and researcher Jo Kay, of Jokaydia, the Jokaydia annual Unconference , Jokaydia News and Info and   Jokaydia Educators-in Rez.

“Inadequacy,” “panic”

Lemon said among the difficulties experienced by her  team  were: wavering support and/or a lack of commitment;  exacerbated by feelings of  “inadequacy” and sometimes “panic”;  communication problems and the loss of some team members as the pilot progressed. There  also was a problem initially with student non-attendance and  a lack of computer literacy but this had been overcome with the establishment of a “buddy” system. This had sometimes turned into a problem of keeping track of students: “Make sure they are in your group and are on your friends list,” she said.

However, in the five classes taken into SL, there had only been one student who had “resisted” the idea, not for computer or virtual world issues, but because of “privacy” in connection with the other students.

In deciding to move learning into Second Life, Lemon said, educators, rather than  initially spending lots on their developments etc, without proper research,  should consider the existing resources within Second Life and  whether they could use these  resources, and what needed to be added to them to make them useful for a particular purpose.

She recommended, based on her experience, that the lead educator or “champion” of any on-going  education project in Second Life should  Motivate, Motivate, Motivate team members.  She noted that in the Second Life context “knowledge is power”.

She added that any  education team should  hold regular meetings in world and members should lock  themselves into the relevant Second Life groups. But, she added, team members must take time to have fun in SecondLife.

Technology issues

On Technical and Learning Technology Support Issues, Oriel Kelly, who presented  this paper with Lemon, said at MIT, they had  found,  that Second Life barely ran on a computer with an Intel Core 2 Duo; Motherboard: Intel DG35EC (G35 Express); CPU: Intel E8400 (2Ghz); Memory: 2GB (800mhz) RAM; GPU: NVIDIA GeForce 9500 GT. On the question of network and bandwidth,  latency was an issue  with computer lab  sessions needing 416kb/machine. Firewalls had also been problematic because Second Life’s  SIP (Session Initiation Protocol) is non-standard  and needed to be passed without being shredded by SIP aware firewalls or declared an  “illegal operation”.
On the question of access MIT  had had problems with  single IP NATs (network address translation) registering more than two avatars.
“We had a lot of technical problems, ” Lemon said,  adding that the major complaints from students had involved  technical issues.

Many of the problems, Lemon said, could be overcome by involving the technical staff in-world in the Second Life experience.

“Once in there and involved in the experiences they are sucked in,” she  half joked,  adding that previously the technical staff hadn’t been able to see why anyone would want to teach in-world.


SLENZ Update, No 142, October 6, 2009

THE SLENZ WORKSHOPS AT Teaching and Learning/eFest 2009

Five lessons from the creation of

education pilots  in Second Life

IMG_0803SL’s Arwenna Stardust and RL’s Dr Clare Atkins make a point.

The five SLENZ Project workshops attended by mainstream tertiary educators at  the  annual, national Teaching  and Learning/eFest 2009 conference, at UCOL, Palmerston North, New Zealand, last week,  provided some valuable tips for  the administration and creation of virtual world education.

I thought the lessons  important enough to provide summaries of some of them for educators and administrators who could not attend the conference. The first  summary is below.

The SLENZ Project team members who presented at the conference  included, SLENZ Project co leaders, Dr Clare Atkins and Terry Neal; Merle Lemon, lead educator  for the foundation learning pilot at  Manukau Institute of Technology, and  Oriel Kelly, manager of MIT’s  Learning  Environment Support Technology Centre;  Lead developer, Aaron Griffiths, of F/Xual Education Services;  and   Todd Cochrane,  a SLENZ developer  and lecturer at WelTec.

Funding for the SLENZ Project was provided by the Tertiary Education Commission of New Zealand, a Government body.

1. “Working effectively in a virtual team”

[Presented by  SLENZ Project co-leaders, Dr Clare Atkins, of NMIT, and Terry  Neal, of Blended Solutions.]

The core team was made up of two parts:  students, educators, learning designer, Project Leader Second Life, (Atkins)  and the developers,  in one box, and the evaluator, communications and Project Leader Real Life (Neal) in the other. Although theoretically all the  roles  were to have worked together in practice they overlapped.

The core team was supported by a project administrator, literature reviewer,  web developer, other educators (10), IT support (4), video makers (2),  the steering group (9) and the friends of the project who sometimes attended meetings  on the Second Life island of Koru or provided advice via email or other means.

Forming: The creation  of the project evolved out of Dr Clare Atkin’s network through one-to-one phone conversations, the formulation of a Project Execution Plan and a face-to-face meeting at which modifications were made. Those modifications included the addition of a communications role. In Second Life the “forming* of the SLENZ Project included the creation of avatars, support for  newbie players on the team and the formulation of  agreed meeting protocols.

Storming: The design and development phases of the project  included a process to agree process, the agreement on process,  open versus closed interaction, the learning design – considering access or focus on in-world experience, and discussion of the implications of creative commons licence, which will eventually lead to the team’s Second Life work and builds being made freely available with full permissions.

Norming: Communication and problem solving  was done  through weekly in-world team meetings on the island of Koru, weekly Skype calls by Neal, weekly development team meetings  led by Atkins,  a weekly catchup/review by Atkins and Neal, and  the provision of publicly available documentation through all stages of the project.

Performing: The project proceeded with the ongoing use of established processes,  celebration of milestones and  achievements – something often missing in virtual projects –   and the linking in of educators, through the lead educator in each of the pilots,  and the linking in of the evaluator  by Neal.   Extra  team roles were developed with the appointment of a web developer and video developers.

Adjourning ( or the winding down and completion of the project): A final face-to-face team meeting will be held, with the team sharing what it can over the final three months to the winding up and clear finish.

Keys to success: According to both Atkins and Neal the keys to the success of the Project were/are: the establishment of a clear prupose, clear roles, the use of  multiple communications methods, including a variety of online tools and text and voice communication; dual project leadership, and constant monitoring of the progress and well-being of the team.

Next blog:  MUVEing towards collaboration – the benefits  and pitfalls of working as a collaborative teaching in a Multi-user Virtual Environment,” and “In-world, meets the real world – the trials and tribulations of bringing Second Life to an ITP,” presented by Merle Lemon, lead educator in foundation learning,  and lecturer at Manukau Institute of Technology and Oriel Kelly also of MIT.

eFest unconference workshop demos

IMG_0807 SLENZ co-leader Terry Neal (right) gives an
unscheduled demonstration of SLIMG_0809Griffiths  points out a detail to a polytech lecturer.


Educators Trevor Forest, of Rotorua, and his wife watch
a demo by SLENZ ‘adviser’, Warren Masterson

SLENZ Update, No 141, October 6, 2009


SLENZ teams finds new ‘acceptance,

enthusiasm’  at    education  gabfest

… Need seen to retain team skills, post-SLENZ Project

IMG_0846Almost full house … Aaron Griffiths details a Developer’s work.
as the SLENZ Lead Developer/builder.

Growing “acceptance” of Second Life as an education medium  and a new  “enthusiasm” for  virtual world education  was demonstrated in Palmerston North, New Zealand, last week by the  number of mainstream tertiary educators  who attended five  SLENZ team workshops at  the  annual, national Teaching  and Learning/eFest 2009 conference .

The growing interest in virtual worlds also was demonstrated in an unscheduled,  eFest unconference workshop before the conference proper and the fact that the  eight members of the SLENZ team who attended the conference were constantly pulled aside by attendees, wanting to learn more about virtual world education  or wanting to know how to become actively involved.

It was the third annual mainstream conference at which  the SLENZ Project  has been promoted but  its acceptance was very different from previous outings.

IMG_0843As Lead developer Aaron Griffiths (pictured) (SL: Isa Goodman), of F/Xual Education Services, said, “It was  like a coming of age. At the first two conferences we could only tell them what it  could be like. With this conference we really had something to show them. We could show that education in virtual worlds can work and be both economic and effective.”

The success was such  that a number of educators  attending the workshops and  in private conversations later suggested that the SLENZ Team,  due to complete  the SLENZ Programme  by year end,  should be retained  so that  the  skills learned and honed on the project would not be lost to  the New Zealand education community. The suggestion was even made that the project should be set up on a permanent, collaborative  basis with funding from New Zealand  tertiary institutions who wished to employ the team’s skills in setting up their own virtual education units.

Commenting on this, SLENZ Project  joint co-leader,  Dr Clare Atkins (SL: Arwenna Stardust), of NMIT,  said it made sense for  New Zealand’s tertiary institutions, and particularly its Polytechnics to  co-operate and work collaboratively in virtual worlds, rather than individually. In that way they could make effective, economic  use of the available advice, skills  and lessons already learned as  well as ensuring  that each was not going through the costly exercise of trying to reinvent the wheel, independently.

After the conference, co-leader, Terry Neal (SL: Tere Tinkel), of Blended Solutions, said  that the Project would consider setting up a virtual world roadshow  for those Polytechnic educators and administrators who had expressed  interest in learning more about education in Second Life and other virtual worlds.

The Polytechnic educators at  the four-day conference at UCOL who appeared most interested  in virtual world education for their students included  those involved in  nursing and paramedic training, anatomy and physiology lecturing, foundation (bridging) learning,  trade and industry training and  agriculture, including viticulture,  all areas which the SLENZ team has worked in  or has looked  at working in.IMG_0813

Dr Clare Atkins and Terry Neal .. working effectively in a virtual team.

The SLENZ Project team members who presented at the conference  included, Dr Atkins and Terry Neal; Merle Lemon (SL: Briarmelle Quintessa), lead educator  for the foundation learning pilot at  Manukau Institute of Technology, and  Oriel Kelly, manager of MIT’s  Learning  Environment Support Technology Centre;  Aaron Griffiths;  and   Todd Cochrane (SL: Toddles Lightworker),  a SLENZ developer  and lecturer at WelTec.

The SLENZ workshops, which will be the subject of a separate posting, looked at, “Working effectively in a virtual team,” “3D as an everyday medium for teaching, ” “MUVEing towards collaboration – the benefits and pitfalls of working as a collaborative teaching in a Multiuser Virtual Environment”, “In-world, meets the real world – the trials and tribulations of bringing Second Life to an ITP, “From  Real World to Virtual: Actualising Virtual World Education.

SLENZ Update, No 126, August 12, 2009


Foundation students to learn how to

get jobs – in virtual ‘classroom’

interview room_001_002

Students at Manukau Institute of Technology (MIT) are set to become the first in New Zealand to learn how to succeed in getting a job in real life through training in a virtual world.

The initial 31 students in the Foundation Learning Future Focus career planning classes will enter the virtual world of Second Life with their lecturers on Monday (August 17). They will later be joined by other Foundation Learning students from MIT as well as NorthTec and Otago Polytechnic.

The pilot programme, which is part of the Second Life Education New Zealand (SLENZ) Project, will eventually see more than 160 students ranging in age from 18 to 45 doing some of their classes as avatars in Second Life, a virtual world which has been in existence since 2003.

The research project is being funded by the Tertiary Education Commission of New Zealand under its Encouraging and Supporting Innovation funding programme. The SLENZ Project is also running a distance education pilot programme in midwifery with Otago Polytechnic.Photo Terry-1

Expressing excitement at having two pilot programmes under way, Terry Neal (SL: Tere Tinkel) (pictured top right), joint leader of the SLENZ Project, said, the Foundation Learning pilot was quite different from the midwifery pilot where the project team had been learning how to motivate and encourage distance learners to engage with Second Life.

“The Foundation learners will be in a computer lab with their teacher so we do not have the same challenges getting them there,” she said.

“The team has designed a highly interactive experience which we hope will   be lots of fun as well as effective.

“One of the key benefits is that the whole class can be involved in learning at the same time rather than sitting watching their peers stumble through role plays,” she said. “ I know from my own experience walking  through what we have designed  that I can laugh and learn at the same time, and seeing ‘myself’ on  screen brings it alive much more than standing in a classroom trying to  imagine a situation.”

In the MIT programme, led by SLENZ lead educator and MIT lecturer Merle Lemon (SL: Briarmelle Quintessa), the students will learn interview techniques through role-playing for possible positions in travel and tourism, business, engineering, social work, teaching and nursing training.

Second Life had been chosen for them to learn interviewing skills, something they all need but which is not easy to practice in a classroom environment for a variety of reasons, she added.

‘Motivating and exciting as possible’

“Second Life gave us an opportunity to deal with more students at the same time as well as making the learning engaging,” Merle said. “We are trying to make the learning process as motivating and exciting as possible to overcome any previous negative experiences in school.

“Second Life engages the students actively in the process of learning and offers them everything they need to succeed,” she said.

Tina Fitchett (pictured bottom right), Dean of MIT’s Faculty of Education and Social Science, believes that virtual learning may hold the key to learning success for foundation students.fitchettT

“Research indicates that both academic and social engagement are important factors in foundation learners’ success,” Tina said. “The utilisation of technology like Second Life to support student learning brings together both of these elements. It offers an engaging, dynamic and stimulating environment for students to operate in and provides another useful tool for them to hone their practical interview skills.”

“This is also a great example of tertiary providers working collaboratively together to enhance their students’ learning,” she added.
Merle has collaborated closely with the  head of the MIT Learning Technology Centre,  Oriel Kelly (SL: Noumea Sands)  and  SLENZ Lead Developer and contract SL builder, Aaron Griffiths (SL: Isa Goodman)  in the creation and development of the virtual world learning programme, stage 1 and Stage 2 on the SLENZ island of Kowhai.

Other lecturers for the foundation programme  include Maryanne Wright (SL: Nugget Mixedup), Tania Hogan (SL: Tania Wonder), NorthTec’s Martin Bryers (SL: Motini Manimbo), Vicki Pemberton (SL: Sky Zeitman) and Clinton  Ashill SL: Clat Adder) and  Otago Polytech’s Jane Fields (SL: Morgana Hexicola).